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We are available for equine emergencies 24-hours a day. During business hours the reception staff will answer your basic questions and direct your call to the veterinarian available to help your horse. Before calling us for an emergency attempt to determine your horse's basic vital signs such as pulse rate, respiratory rate, rectal temperature, presence or absence of gut sounds, and appetite. This information will help the doctor determine the best approach to solving your horse's ailment.
To reach the on-call veterinarian after business hours call our office number (978-468-6307) and listen to the answering machine instructions. If you do not have an emergency you may leave a message for us after the announcement and we will return your call during the next business day. The pager number of the on-call veterinarian will be given on the answering machine recording. Call the pager number of the on-call veterinarian and follow the prompts to leave a message. The message must first include your phone number and briefly state your emergency. Recording time for your message is very brief (about 30 seconds). The on-call veterinarian will return your call as soon as possible. A delay in returning your call may mean the on-call veterinarian is attending to another horse or the page has not yet been received. If you do not hear from us in approximately 15 minutes please call the pager number again and leave a second message.
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